Bank financial is the third-most-used financial app by Canadians.
But it has been accused of not being honest about the accuracy of the information provided to customers.
In fact, the company says it’s been unfairly criticized for its misleading information, according to a new report from Credit Suisse.
It says that over the last two years, it has received more than 200 complaints about misleading information being provided to users, but that only one complaint had been made about a bank having “a bad reputation.”
Credit Suise says it will be looking into the complaints.
“In order to resolve the complaints, Credit Suse will review our policies and practices to make them more transparent, effective and efficient for our customers and regulators,” a spokesperson said in an email.
Credit Suises website, meanwhile, has a disclaimer about the app’s accuracy.
It states that it’s an “assessment tool” and not a credit score provider.
“Credit Suisse uses credit scores from the U.S. and around the world to help you assess your creditworthiness.
However, credit scores may be inaccurate, incomplete, or inaccurate for other purposes, such as assessing your ability to repay your loan.”